Cancellation and Refund Policy
Effective Date: January 1, 2026
The DBD Luxury Ride Cancellation and Refund Policy explains the rules governing reservation cancellations, refunds, no-shows, airport waiting time, and booking modifications. Please review this policy carefully before confirming your transportation reservation.
1. Cancellation and Refund Policy for Reservations
Clients may cancel a confirmed reservation subject to the notice periods and conditions listed below. Cancellation requests should be submitted as soon as possible by telephone or email.
- 24 hours or more before pickup: A full refund may be issued with no cancellation fee.
- Less than 24 hours before pickup: A cancellation fee may apply, up to 100% of the confirmed booking total.
- Same-day cancellations: Payments are generally non-refundable.
The cancellation deadline is based on the scheduled local pickup time shown in the reservation confirmation.
2. No-Show Policy
A no-show occurs when a passenger does not appear at the confirmed pickup location within the applicable waiting period and cannot be reached using the contact information supplied during booking.
- All no-show reservations are non-refundable.
- The full confirmed fare may be charged.
- Passengers are responsible for providing a working telephone number and accurate pickup information.
- Leaving the pickup location without contacting the chauffeur or dispatch may result in the reservation being treated as a no-show.
3. Airport Pickup Waiting Time
Complimentary airport waiting time begins after the flight's recorded arrival time or according to the pickup instructions stated in the reservation.
- Domestic arrivals: Up to 30 minutes of complimentary waiting time.
- International arrivals: Up to 60 minutes of complimentary waiting time.
- Waiting charges may apply after the complimentary period has expired.
- Flight information must be provided during booking for flight monitoring and adjusted airport pickup timing.
4. Refund Eligibility and Processing
Refunds may be approved when a reservation qualifies under this Cancellation and Refund Policy or when DBD Luxury Ride is unable to provide the confirmed transportation service.
Refund eligibility may include:
- Cancellations submitted within the eligible notice period.
- A verified service failure caused directly by DBD Luxury Ride.
- A duplicate payment or confirmed billing error.
Approved refunds are returned to the original payment method. Financial institutions may require approximately 3–7 business days to post the credit after it has been processed.
5. Non-Refundable Charges
Certain charges may remain non-refundable after a chauffeur or vehicle has been assigned or dispatched.
- Same-day cancellations.
- No-show reservations.
- Completed transportation services.
- Additional stops or services already provided.
- Waiting-time charges already incurred.
- Special arrangements purchased specifically for the reservation.
6. Flight Delays and Schedule Changes
When accurate flight information is provided, DBD Luxury Ride may monitor commercial flight arrivals and adjust airport pickup timing for verified delays or early arrivals.
A delayed flight is not automatically considered a cancellation. Passengers should contact DBD Luxury Ride when an airline changes the flight number, arrival airport, travel date, or itinerary.
7. Transportation Delays and Liability
DBD Luxury Ride makes reasonable efforts to provide punctual transportation. However, the company is not responsible for delays or service interruptions caused by circumstances outside its reasonable control, including:
- Traffic congestion or vehicle accidents.
- Severe weather conditions.
- Airline delays, cancellations, or operational issues.
- Airport congestion or security restrictions.
- Road closures, construction, or government actions.
- Natural disasters, emergencies, or other unforeseen events.
8. Changes to Reservations
Clients may request changes to pickup times, destinations, passenger counts, vehicle selections, or scheduled stops. All changes are subject to chauffeur and vehicle availability.
- Fare adjustments may apply when the itinerary changes.
- Additional mileage, stops, or waiting time may increase the price.
- Major changes made close to pickup time may be treated as a cancellation and new reservation.
- Requested modifications are not confirmed until DBD Luxury Ride issues an updated confirmation.
9. How to Submit a Cancellation Request
To request a cancellation or reservation change, contact DBD Luxury Ride using the information below. Include the passenger's name, reservation date, pickup time, and confirmation information.
10. Related DBD Luxury Ride Policies
11. Helpful Consumer Resources
- Transportation Security Administration Travel Information
- U.S. Department of Transportation Aviation Consumer Protection
12. Updates to This Cancellation and Refund Policy
DBD Luxury Ride reserves the right to update this Cancellation and Refund Policy when necessary. Any revised policy becomes effective when published on this website unless another effective date is stated.
