Cancellation & Refund Policy
Effective Date: January 1, 2026
DBD Luxury Ride is committed to providing reliable, high-quality chauffeur services. Please review our cancellation and refund policy carefully before booking.
1. Cancellation Policy
Clients may cancel their reservation under the following conditions:
- 24 Hours or More Notice: Full refund will be issued with no cancellation fee.
- Less Than 24 Hours Notice: A cancellation fee may apply, up to 100% of the booking total.
- Same-Day Cancellations: No refunds will be issued.
2. No-Show Policy
A “No-Show” is defined as failure to appear at the scheduled pickup location within the allotted waiting time.
- All no-shows are non-refundable.
- The full fare will be charged.
3. Airport Pickup Waiting Time
- Domestic Flights: 30 minutes complimentary wait time
- International Flights: 60 minutes complimentary wait time
- After the complimentary period, additional waiting charges may apply.
4. Refund Policy
Refunds will be processed under the following conditions:
- Eligible cancellations (based on timing)
- Service failure caused directly by DBD Luxury Ride
Refunds are issued to the original payment method and may take 3–7 business days to process.
5. Service Delays & Liability
DBD Luxury Ride is not responsible for delays caused by:
- Traffic conditions
- Weather
- Flight delays or airline issues
- Road closures or unforeseen events
6. Changes to Reservations
Clients may request modifications to their booking:
- Changes are subject to availability
- Additional charges may apply depending on the request
7. Contact Information
For cancellations or questions regarding your booking, please contact us:
- Phone: (626) 637-8422
- Email: booking@dbdluxuryride.com